This Privacy Policy explains how TRADEWITHSV (“we,” “us,” “our”) collects, uses, shares, and protects your information when you visit or use tradewithsv.com (the “Website”) and related services (collectively, the “Services”). By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
If you do not agree with this Privacy Policy, please do not use the Services.
1. Who we are (Data Controller)
Website/Business name: TRADEWITHSV
Email: support@tradewithsv.com
2. Information we collect
We may collect the following categories of information:
A) Information you provide to us
- Account information: name, email address, phone number, password (encrypted/hashed where applicable).
- Contact/support information: details you provide when you contact us (messages, emails, attachments).
- Purchase information: billing name/address and order details if you buy a course, subscription, tool, or digital product.
- Payment information: we do not store full card details on our servers if payments are processed by third‑party payment gateways; the payment provider processes your payment information directly.
- KYC/verification information (if applicable): government ID details, address proof, selfies, or other verification data if required for compliance or fraud prevention.
- User-generated content: comments, reviews, form entries, or other content you submit.
B) Information collected automatically
- Device and usage data: IP address, browser type, device identifiers, operating system, pages viewed, time spent, clicks, referring URLs, and error logs.
- Cookies and similar technologies: cookies, pixels, tags, local storage used for functionality, analytics, and preferences.
C) Information from third parties
We may receive information from:
- Payment processors (payment status, basic transaction reference).
- Analytics providers (website usage data).
- Email/SMS providers (delivery and engagement metrics).
- Affiliate/IB or marketing partners (referral source data), if you use such links.
3. How we use your information
We use information for the following purposes:
- To provide, operate, and maintain the Services.
- To create and manage user accounts and deliver purchased content (courses, indicators, bots, downloads).
- To process payments, invoices, refunds, and prevent fraudulent transactions.
- To communicate with you (service updates, account notices, support).
- To send marketing messages only where permitted and/or with your consent (you can opt out anytime).
- To analyze website performance and improve user experience.
- To comply with legal obligations (for example, tax, accounting, regulatory compliance, lawful requests).
- To protect the rights, safety, and security of our users, the public, and our business.
4. Legal basis for processing
Depending on your location, we process personal data based on:
- Contract: to provide the Services you request or products you purchase.
- Legitimate interests: improving Services, preventing fraud, securing systems.
- Consent: for certain marketing communications and optional cookies (where required).
- Legal obligations: compliance with applicable laws and regulations.
5. Cookies and tracking
We use cookies and similar technologies to:
- Keep you signed in (where applicable) and enable core site features.
- Remember preferences.
- Understand how the Website is used through analytics.
You can control cookies through your browser settings. If you disable cookies, some parts of the Website may not function properly.
6. Sharing and disclosure of information
We may share your information only as needed, including with:
- Service providers: hosting, analytics, customer support, email/SMS delivery, security, and payment processing providers who assist us in operating the Services.
- Payment processors: to process payments securely.
- Compliance, fraud prevention, and security partners: to detect and prevent abuse, spam, fraud, or security incidents.
- Legal and regulatory authorities: when required to comply with law, court orders, or lawful requests.
- Business transfers: if we are involved in a merger, acquisition, financing, reorganization, or sale of assets, your information may be transferred as part of that transaction.
We do not sell your personal information to third parties.
7. Forex/finance disclaimer (important)
Our Website may provide educational content, market commentary, tools, or automation features related to forex and financial markets. We are not a financial advisor and nothing on this Website is intended as investment advice. Trading involves risk, and you are solely responsible for your decisions.
This section is for clarity and does not limit your privacy rights.
8. Data security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
9. Data retention
We retain personal information only as long as necessary to:
- Provide the Services,
- Meet legal, tax, accounting, or regulatory requirements,
- Resolve disputes and enforce our agreements.
When information is no longer needed, we securely delete or anonymize it where feasible.
10. Your rights and choices
Depending on your location, you may have rights such as:
- Access the personal information we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal requirements).
- Object to or restrict certain processing.
- Withdraw consent (where processing is based on consent).
- Opt out of marketing emails by using the “unsubscribe” link (or contact us).
To exercise your rights, contact us at: support@tradewithsv.com
11. International transfers
If you access our Services from outside our operating jurisdictions, your information may be processed in countries where our service providers operate. We take steps to protect your data consistent with this Privacy Policy.
12. Children’s privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us personal data, contact us and we will take appropriate steps to delete it.
13. Third‑party links
Our Website may contain links to third‑party sites (brokers, tools, videos, payment pages, affiliates). We are not responsible for the privacy practices of those third parties. Please review their privacy policies separately.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date. Your continued use of the Services after changes become effective means you accept the updated policy.
15. Contact us
If you have questions about this Privacy Policy or our data practices, contact:
Email: support@tradewithsv.com
Business name: TRADEWITHSV